A customer may return any item for any reason up to 30-days from the date the item is received in the mail. Occasionally, a customer may receive an item that is damaged, broken, or not working. In the event that a customer receives an item that is damaged, broken, or not working, we ask that customers contact us to discuss the reason for the return. Knowing the problem helps us to best resolve the problem. We ask that packages are never returned without first contacting us for return instructions.
In the event a customer requests to return an item that is delivered undamaged and/or operable, the customer is responsible for paying the cost to ship the item to us. We do not reimburse for shipping costs for non-damaged items. Returned items must be received by us unused and free from damage.
Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate, sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Health and personal care items
- Some sale items
Please contact us via email at Support@wellpathways.com or (833) 723-0705 prior to sending returns in the mail to ensure we can track your packages and stay in communication with you during the exchange process.
Returns are to be mailed to us at:
Partial or No Refund.
In some instances, we may issue no refund or a partial refund. Scenarios that represent circumstances where only partial or no refund is issued include, but are not limited to:
- Items that we never receive;
- Items returned to our fulfillment center or manufacturer;
- Items returned with obvious signs of use;
- Opened items that cannot be resold;
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error;
- Items we shipped to the customer, but customer declines delivery and/or refuses to claim the package;
- Items returned, but purchase cannot be verified or the customer name is different from the individual returning the item and/or requesting the refund;
- Any item that is returned beyond the refund period (30 days after item is delivered to customer's address).
Refunds (if applicable).
Once a return is received by us and it is inspected, we will send the customer an email as notification that we have received the returned item. We will also notify the customer regarding the status and/or approval of the refund.
We issue refunds on eligible items to the customer within 7 days of receiving the returned item. All refunds are processed by issuing a credit to the credit card or PayPal account used to make the purchase.
Late or missing refunds (if applicable).
Please note it may take up to 7 days for a refund to officially post to your account. Pending refunds can be delayed due to bank processing or credit card company delays.
Please feel free to contact us at Support@wellpathways.com or (833) 723-0705 if you have questions about the date we issued a refund or require assistance troubleshooting the reason for a refund delay.
Exchanges (if applicable).
Exchanges are accepted for purchases up to 30-days from the date the merchandise is delivered. All exchanged items must be unused and undamaged. Please contact us via email at Support@wellpathways.com or (833) 723-0705 prior to sending exchanges in the mail to ensure we can track your packages and stay in communication with you during the exchange process.
Exchanges are to be mailed to us at:
WELLPATHWAYS LLC 3375 Ellicott Center Drive, # 749 Ellicott City, MD 21041
If you receive the item as a gift and wish to make a return, please contact the purchaser to facilitate your return. We will only issue a refund to the purchaser (gift giver).